This book has been replaced by The Lost Art of Listening, Third Edition, ISBN 978-1-4625-4274-1.
About the Author
"What is true listening and why, the author asks, has it become a near-rarity in modern life? Nichols shows how to utilize this [art] to improve and repair relationships with spouses, lovers, relatives, children, friends, and colleagues, and even how to boost one's own 'listenability.' He also explains what listening isn't, explaining why people don't listen and listing obstacles to listening (especially defensiveness owing to emotional overreaction). Humor, true life examples and simple exercises make this a practical and even entertaining self-help guide." — Publishers Weekly
"Powerful and informative." — Contemporary Psychology
"I think readers from every walk of life--lay readers and mental health professionals alike--will find something to like here, something that really will turn on a lightbulb or two, something that can help us all get along a bit better and listen a bit more artfully." — counsellingresource.com