A comprehensive, practical look at how to become an effective quality manager and decision maker with a focus on improving the quality of people, processes, products, and the work environment on a continual basis. KEY TOPICS: The Total Quality Approach to Quality Management: Achieving Organizational Excellence; Quality and Global Competitiveness; Strategic Management: Planning and Execution for Competitive Advantage; Quality Management, Ethics, and Corporate Social Responsibility; Partnering and Strategic Alliances; Quality Culture: Changing Hearts, Minds, and Attitudes; Customer Satisfaction, Retention, and Loyalty; Employee Empowerment; Leadership and Change; Team Building and Teamwork; Effective Communication; Education and Training; Overcoming Politics, Negativity, and Conflict in the Workplace; ISO 9000 and Total Quality: The Relationship; Overview of Total Quality Tools; Problem Solving and Decision Making; Quality Function Deployment; Optimizing and Controlling Processes through Statistical Process Control; Continual Improvement Methods with Six Sigma, Lean, Lean Six Sigma, and More; Benchmarking; Just-in-Time/Lean Manufacturing (JIT/Lean); Implementing Total Quality Management MARKETQuality Management for Organizational Excellence is ideal for current and future quality managers and decision makers.
About the Author
Dr. David Goetsch is a full professor of Quality, Safety, and Business Management. He is the author of 75 books, six of which have been translated into foreign languages including Korean, Indonesian, Spanish, and Malaysian. Dr. Goetsch spent ten years in the private sector in quality-related positions before entering higher education full-time. His other books include Total Quality Handbook, Implementing Total Quality, Understanding ISO 9000 and ISO Standards, Occupational Safety and Health, Basics of Occupational Safety and Health, and Project Management for Engineering and Technology. Stanley Davis is a former manufacturing executive with Harris Corporation and an adjunct professor of quality. He is co-author of several other books with Dr. Goetsch including Understanding ISO 9000 and the ISO Standards and Implementing Total Quality.