Negativity in the workplace costs businesses billions of dollars and impacts the morale, productivity and health of individuals and teams. In The No Complaining Rule: Positive Ways to Deal with Negativity at Work, acclaimed motivational speaker Jon Gordon shares an enlightening story that demonstrates how you can conquer negativity and inspire others to adopt a positive attitude. Based on one company’s successful No Complaining Rule, the powerful principles and actionable plan are practical and easy-to-follow, making this book an ideal read for managers, team leaders and anyone interested in generating positive energy.

Acknowledgments.

Author's Note.

Introduction.

1. Hope.

2. On Fire.

3. Morale.

4. The Phone Call.

5. The Real Problem.

6. Traffic.

7. The Talk.

8. The Cost of Negativity.

9. It Could Be Worse.

10. Cancer.

11. The Positive Road.

12. The Complaining Fast.

13. Three No Complaining Tools.

14. No News Is Good News.

15. Fundamentals of Prosperity.

16. The Bloggers.

17. The Yard Guy.

18. Friday.

19. The Meeting.

20. Positive Principles.

21. Questions.

22. More Traffic.

23. Sunday.

24. Monday.

25. Hope Shares the No Complaining Rule.

26. The Rollout.

27. Play to Win.

28. Hope Receives the News.

29. Six Months Later.

30. It's All Good.

31. No Complaining Rule Action Plan.

No Complaining Week.

Personal Action Plan.

Are you a Complainer? Assessment.

www.NoComplaining Rule.com Web Site.

Information.

Is Your Organization Positive or Negative?

Also by Jon Gordon...

Seminar Information.

Index.

A story about Positive Ways to Turn Complaints into Solutions, Innovations, and Success

Every complaint represents an opportunity to turn something negative into a positive!

"Excuses always come from the losing locker room. In Jon Gordon's book The No Complaining Rule, he provides the winning edge."-Coach Lou Holtz

"In a world in which so many, it seems, focus on the glass as half empty, Jon Gordon sets out a clear blueprint in The No Complaining Rule to help each of us better ourselves. His approach will cut negativity and can impact our workplaces and our families, and help us carve out more productive, lower-stress environments."-Nathan Whitaker coauthor of Quiet Strength(with Tony Dungy)

"Complaining is one of the biggest problems in business today. It undermines the effectiveness of a team and organization, leading to contempt and an inability to adapt and change. In The No Complaining Rule, Jon Gordon offers the antidote."-Ken Fisher, CEO of Fisher Investments, Forbes columnist, author of The Only Three Questions That Count

Jon Gordon is a speaker, consultant, and author of the international bestseller The Energy Bus: 10 Rules to Fuel Your Life, Work, and Team with Positive Energy, which has inspired readers the world over. He and his books have been featured on CNN and on NBC's Today show, and in Forbes, Fast Company, O: The Oprah Magazine, the Wall Street Journal, and the New York Times. Clients such as the Jacksonville Jaguars, the PGA Tour, Northwestern Mutual, JPMorgan Chase, and Publix Supermarkets also call on Jon to get their team "on the bus" and moving in the right direction. Jon also impacts thousands of teachers and students each year through his work with schools, universities, and nonprofit organizations. He is a graduate of Cornell University and holds a master's degree in teaching from Emory University. He lives in northeast Florida with his wife and two high-energy children.

For more information about Jon, please visit www.JonGordon.com or www.NoComplainingRule.com.

It's Tuesday morning and Hope walks into her office with puffy eyes, a swollen head, and a broken heart. But unfortunately, her company—EZ Tech—is in worse shape than she is. The fact that their computer batteries are catching on fire is the least of their problems. Employees have been posting negative comments about management on blogs for the world to see, the media is attacking the credibility of the company, morale is at an all-time low, negativity is at an all-time high, and the stock price is sinking faster than the Titanic. As VP of human resources, Hope is charged with finding a solution to overcome the biggest challenge in her company's history. In the process of battling her own adversity, she discovers the no complaining rule and other positive ways to save her company and herself from ruin.

In the spirit of his international bestseller The Energy Bus, Jon Gordon once again shares an inspiring and enlightening story that reveals a powerful way to tackle the biggest problem in business and life—the negativity that costs organizations billions of dollars and impacts the morale, productivity, and health of individuals and teams.

Based on an actual company that created and implemented the no complaining rule, Gordon delivers an engaging story filled with innovative ideas and practical strategies to develop positive leaders, organizations, and teams.

For managers, team leaders, or anyone looking to turn negative energy into positive solutions, The No Complaining Rule shares powerful principles and an actionable plan to win the battle against individual and organizational negativity. When you implement the no complaining rule, you'll spend less time and energy on problems and more time focused on solutions.

The No Complaining Rule

by Jon Gordon

A Story About Positive Ways to Turn Complaints into Solutions, Innovations, and Success

Every complaint represents an opportunity to turnsomething negative into a positive!

"Excuses always come from the losing locker room. In Jon Gordon's book The No Complaining Rule, he provides the winning edge." —Coach Lou Holtz

"In a world in which so many, it seems, focus on the glass as half empty, Jon Gordon sets out a clear blueprint in The No Complaining Rule to help each of us better ourselves. His approach will cut negativity and can impact our workplaces and our families, and help us carve out more productive, lower-stress environments."—Nathan Whitaker coauthor (with Tony Dungy) of Quiet Strength

"Complaining is one of the biggest problems in business today. It undermines the effectiveness of a team and organization, leading to contempt and an inability to adapt and change. In The No Complaining Rule, Jon Gordon offers the antidote."—Ken Fisher, CEO of Fisher Investments, Forbes columnist, author of The Only Three Questions That Count

Publisher: John Wiley & Sons
Distributor: John Wiley & Sons
Publication Date: 06-23-2008
Pages: 176
Measurements: 219.5mm X 146.5mm X 18.2mm X 10.656oz