What organization, founded in 1948 by a passionate entrepreneur and twelve loyal team members, grew to become one of the largest enterprises in the world? Today it has operations in over 100 countries, includes over 1 million team members, has raised and deployed billions of dollars in capital, and is one of the most recognized brands in history.

Is it Hewlett-Packard? Coca-Cola? Disney?

No, it is the Missionaries of Charity. And Mot... read more>>>

When a group of people gather together to generate ideas for solving a problem or achieving a goal, sometimes the best ideas are passed over. Worse, a problematic suggestion with far less likelihood of success may be selected instead. Why would a group dismiss an option that would be more effective? Leadership and communications expert John Daly has a straightforward answer: it wasn't sold to them as well. If the best idea is yours, how can you i... read more>>>

We’ve all had those perfect moments when events that could never be predicted, let alone controlled, remarkably seem to guide us along our path. Carl Jung called this phenomena “synchronicity” – “a collaboration between persons and events that seems to enlist the cooperation of fate.” In this book, Joseph Jaworski argues that the right state of mind will make you the kind of person who can... read more>>>

In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth.

You also generate a vital metr... read more>>>